Frequently Asked Questions
Everything you need to know about shopping with Collective.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing your results to our brand-specific charts for the best fit.
Are your materials sustainably sourced?
Collective is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
Can I change or cancel my order after it's placed?
Because we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.