Returns & Exchanges

At Collective, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging with all tags attached to ensure the return is accepted.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it to the outside of your parcel, covering any old shipping marks.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.